No. You may request an Instructor, but Ukiyo may provide another suitably qualified Instructor where necessary. A change of Instructor does not change the Active Reservation.

If Ukiyo cannot provide an Active Reservation because of Instructor absence, pool closure or another Ukiyo-related reason, Ukiyo takes responsibility for the affected Reservation.Ukiyo will offer a suitable no-fee new Reservation. If Ukiyo cannot provide a suitable no-fee new Reservation, Ukiyo will provide a bank-transfer refund for the affected Reservation.

Teaching begins and ends at the confirmed Reservation time.If Ukiyo cannot provide the full confirmed teaching time because of an Instructor delay, Ukiyo will take responsibility and offer a suitable educational solution, including additional teaching time, a no-fee new Reservation or, where appropriate, a bank-transfer refund.

If a pool closure, access restriction or another Ukiyo-related operational disruption prevents an Active Reservation, Ukiyo takes responsibility for the affected Reservation.Ukiyo will offer a suitable no-fee new Reservation. If Ukiyo cannot provide a suitable no-fee new Reservation, Ukiyo will provide a bank-transfer refund for the affected Reservation.

No. Where Ukiyo requests a change to an Active Reservation, Ukiyo takes responsibility for that change.Ukiyo will offer a suitable no-fee new Reservation. If Ukiyo cannot provide a suitable no-fee new Reservation, Ukiyo will provide a bank-transfer refund for the affected Reservation.

No. Where Ukiyo cannot provide an Active Reservation, Ukiyo takes responsibility for that specific affected Reservation and offers a suitable no-fee new Reservation.This does not change the rules for a later Student absence or change of plans. If a later Reservation no longer suits the family, the original Reservation remains Active and payable.Any later attendance must be requested as a separate new Reservation, subject to suitable availability and the applicable fee.

For the quickest response, please send Reservation messages between 09:00 and 12:00, Monday to Friday.Ukiyo teaches at the pool for most of Saturday and Sunday. Weekend messages are answered when a suitable break is available or after teaching has finished.Reservation-related messages are handled between 09:00 and 17:00. Messages received after 17:00 are treated as received on the following day.

You are welcome to ask. Reservations are best requested at least 48 hours in advance so Ukiyo can maintain a clear, predictable schedule.A short-notice Reservation may be considered only where a suitable Instructor and teaching time are genuinely available. It is never guaranteed.Any short-notice Reservation must still be confirmed as an Active Reservation in the Parent Portal and paid before attendance.

A requested Reservation remains on the Waitlist until the applicable payment has been received and Ukiyo confirms it.A Waitlist place is not secured and does not permit attendance. Ukiyo may release an unpaid Waitlist place to another suitable Student.

Teaching begins and ends at the confirmed Active Reservation time.Late arrival does not extend the lesson. Please allow enough time to queue through reception, change and be ready at the pool for the confirmed start time.

Parents who wish to swim must purchase their own Wodny Park entry ticket.Parents who are not swimming may use the 20-minute Parent wristband only to assist their child with changing before the lesson. Wodny Park requires non-swimming Parents to leave the poolside after this assistance.