Payment is required before Ukiyo can confirm an Active Reservation. For bank transfer, BLIK, Revolut or another agreed transfer method, please message Ukiyo after payment so the Reservation can be updated in the Parent Portal. Cash payment on the day is available only where agreed directly with Ukiyo in advance.

No. Wodny Park reception manages pool entry and wristbands only. Reception does not accept Ukiyo lesson payments or create, change or confirm Reservations.

No. Wodny Park reception provides pool entry and wristbands only.Reception cannot create or change Reservations, confirm payments, receive absence notices, arrange Holding Reservations or organise Continued Learning. Please send all Reservation matters directly to Ukiyo.

No. These cards do not reduce Ukiyo Reservation Fees.Ukiyo lesson fees pay for the Student’s reserved teaching time, Instructor and planned place. Wodny Park entry arrangements are separate from Ukiyo lesson fees.

No. Ukiyo’s published Reservation Fees apply equally to every family reserving the same lesson type and duration.Families may choose the Reservation type that best suits their plans, but individual rates are not negotiated.

Please say:“Ukiyo Swim School, [Instructor’s name], [lesson time].”Reception will ask for the Student’s name and check the Active Reservation. Once confirmed, it will provide the Student’s entry wristband.If you need the family changing room, please ask after reception has confirmed the Student’s Reservation.

Before travelling, check that the Student’s Reservation is shown as Active in the Parent Portal.Reception can provide Ukiyo entry only for an Active Reservation. If the Reservation is Active and paid but there is still an entry problem, contact Ukiyo with the Student’s full name and Reservation time so we can check the schedule.

Please arrive with enough time to queue through reception, change and be ready at the confirmed lesson time.During busy periods, including school holidays, Ukiyo recommends arriving at least 30 minutes before the lesson. Late arrival does not extend the teaching time.

Each Active Reservation includes a 75-minute Wodny Park entry ticket for the Student.For a 30-minute lesson, this includes 30 minutes of teaching and 45 minutes for entry, changing and exit. For a 45-minute lesson, it includes 45 minutes of teaching and 30 minutes for entry, changing and exit.If the permitted time is exceeded, Wodny Park may charge an exit fee. This fee is set and collected by Wodny Park and is separate from Ukiyo.

Wodny Park provides a 20-minute Parent entry wristband to allow a Parent to assist their child with changing before their swimming lesson.Please exit through reception before the 20 minutes expire. If the time is exceeded, Wodny Park may charge an exit fee. This fee is set and collected by Wodny Park and is separate from Ukiyo.Parents who wish to swim must purchase their own Wodny Park entry ticket. Parents who are not swimming are required by Wodny Park to leave the poolside after assisting their child. Returning after the lesson to collect or help the Student change does not qualify for another 20-minute Parent wristband.

Please tell Ukiyo about any known medical condition, contagious illness or relevant change that may affect safe swimming participation. Students must not attend where swimming may be unsafe. Students, Parents and guardians must follow Instructor safety directions and behave safely and respectfully.