Please tell Ukiyo as soon as possible.Ukiyo may release the unused place to another suitable Student. However, the original Reservation remains used and payable.

No. Notice of absence does not move the original Reservation, transfer its fee, create credit, refund the lesson or create a make-up lesson. Where suitable availability exists, you may request a separate Continued Learning Reservation.

We understand that children become ill. However, illness does not change the original Active Reservation. Where suitable availability exists, you may request Continued Learning. This is a separate new Reservation, not a replacement lesson, credit or transfer of the missed Reservation.

Continued Learning is an optional new attendance opportunity after a Student misses an Active Reservation.It is available only where the applicable pathway is requested, suitable availability exists and Ukiyo confirms a new Active Reservation in the Parent Portal. It is not a moved lesson, replacement lesson, credit or refund.

Continued Learning must be requested and confirmed as an Active Reservation within 14 calendar days of the missed Reservation.The requested new attendance must also be at least 48 hours after Ukiyo receives the request.

The Student may request either:One suitable same-level Group Reservation at no additional fee; orOne new Private Reservation for 50 PLN.Both options are subject to suitable availability and Active Reservation confirmation in the Parent Portal.

The Student may request either:One suitable same-level Group Reservation at no additional fee; orOne new Private Reservation for 100 PLN.Both options are subject to suitable availability and Active Reservation confirmation in the Parent Portal.

Each original Student may request one suitable same-level Group Reservation at no additional fee.Alternatively:Both original Students may request one new Semi-Private Reservation together for 100 PLN total (50 PLN per Student); orEither original Student may request one new Private Reservation for 100 PLN.Each Student may use one Continued Learning option per missed Semi-Private Reservation. The two Students may choose different options.

The Student may request one suitable same-level Group Reservation at no additional fee.Where no suitable Group Reservation is available, the Student may request one new Private Reservation for 100 PLN. This Group-to-Private option may be used once per calendar month after a missed Weekly Advance Group Reservation.

No. An Intensive Course is a fixed five-day programme.If a Student is absent, the affected Reservation does not move, transfer, create credit or receive a replacement lesson.

We are sorry your child is unwell. Please do not bring them to the pool if they have a temperature, contagious illness or are not well enough to swim.To notify Ukiyo of an absence, log in to the Parent Portal, open your Student’s account, select “Future Absence” and follow the prompts.The original Active Reservation remains used and payable. An absence, even with advance notice, does not transfer the lesson fee or move the original Reservation to the following week.If you would like your child to attend next week, please request it as a separate new Reservation. Where suitable availability exists, Ukiyo will confirm the applicable Continued Learning option, fee and Active Reservation in the Parent Portal.

If you know in advance that you can attend only some of your regular weekly dates, the first question is:Do you want Ukiyo to continue reserving the same day and time specifically for you for the following month?If yes:Your attended dates remain at the Weekly Advance rate, and each known missed date is placed on Holding for 50 PLN. Your regular day and time then continues into the following month.If no:You are no longer committing to Weekly Advance. Any dates you would still like to attend are Selected-Date reservations, available from the 1st of the month and subject to availability. Your usual time no longer has priority and may be reserved for another Student who wants the Weekly Advance commitment.If you choose Holding but your plans later change, any new Reservation requested during the month is treated as Selected Date, even if you previously paid the 50 PLN Holding fee for that date. Availability is not guaranteed.In summary:Weekly Advance = same day + same time + continuing priority.Holding = known absence + keep your continuing weekly place.Selected Date = individual dates + flexibility, without priority.This keeps the Weekly Advance rate directly linked to the commitment of reserving the same day and time, while allowing Ukiyo to plan availability for existing and new Students one month in advance.