Frequently asked questions

FAQ

Entrance Procedure

The majority of pools will ask you to change your shoes to flip flops before entering past reception. Any entry and or exit fees are the responsibility of the student/parent. Covid 19 Trojdena Basen is currently the only pool that requires guests to have their temperature checked before entering through reception. They will also ask you to write down your phone number in case they have an outbreak and need to inform you of this.



How to make a payment for secure my time-slot and or lessons?

The easist way is through the webpage. Alternative UKIYO Swim School accepts the following; Bank Transfer, Cash, Credit card, BLIK, Revolut and Paypal as methods of payment.

Bank details - from Polish zloty Bank account
Name - Anthony Schulz Learn to Swim the Aussie Way Account - 83 1050 1054 1000 0097 2949 7119



How many students are there in each class?

Private lessons have a maximum of two students. Group lessons for Non Swimmers - three to four students per lesson. Group lessons for Beginners - three to five students per lesson Group lessons for Intermediate - four of nine students per lesson Group lessons for advance - eight of twelve students per lesson



How warm is the water for my baby?

The water temperature at Wodny Park varies between 30 degrees to 31.5 degrees The water temperature at Pr1me varies between 29 degrees to 31 degrees



What age can you start your baby in swim lessons?

Ukiyo recommends babies to start after immunisation injections have been given. We recommend 3 month to 3 years of age.



It is my first lesson at Wodny Park, what should I do?

Before leaving home, ensure you have all that is needed to go swimming. Towels, swimmers, goggles, swim cap (not compulsary) baby water nappies (If baby class), flip flops to wear, NO SHOES past reception. Wodny Park provides lockers for shoes and other items. zl2 is required and will be returned once the locker is re-opened. Students are required to pay for their entry/exit to the pool at reception. Parents are allowed to enter the changing rooms without paying to help change their child, although are not allowed to stay on pool side during the lesson. It is a simple drop off and pick up policy. Parent Baby class - Parents simply pay for their entry at reception.



It is my first lesson at Pr1me, what should i do?

Ukiyo Swim School conducts swimming lessons at Pr1me under the Radisson Collection Hotel on ul.Grzybowka 24. Please ensure you come to this address. Please ensure you swim bag is packed with swimmers, goggles, a swim cap (although not compulsary).

Pr1me is located on -1 level. At reception you will be required to pay the student fee of zl30. The student fee is unlimited in time, the gym will provide complimentary towels for your use. The student fee is for the pool and spa area only. Upon leaving, if you parked underground, ask the receptionist to stamp your parking ticket that you used the gym.



How to join a group lesson?

We offer first time students a chance to see if we are a good fit for our potential future students. Your first group lesson will be on us. If you are unsure which group to join, we are happy to assist you. We will need the age of the student and their swimming history, just these two bits of information can help us help you to join an appropriate group.
On the day we may advise you to join a more suitable group that will encourage faster more fun learning. We want all our students to feel they belong in the group!
 You have decided to continue after the first trial lesson. We will add you to the remaining dates within the current calendar and ask you to pay the fee that is displayed on your portal. You will be automatically added to all future group dates and are required to pay for all available dates that we are available for. If for some reason you unable to attend a lesson, we will miss you but the lesson will be voided. We appreciate your respect and understanding towards this policy.



Prime Fitness & Wellness Entrance fees!

Pr1me entry is 30zl per student. Normal entrance to the club for non-members of the gym is 80PLN. Students/parents not involved in a UKIYO swim lesson and would like to use the pool and spa area can pay 60PLN per visit or they can take package of 4 entrance costs 200PLN.



Secure my private time-slot! What is this and why do I pay extra?

This plan was created for students who want private lessons on a weekly basis through the month. Ukiyo Swim School will ensure you that a specific day and time-slot is always available for you. We allow you to have first choice of dates and only charge you for those dates. If you intend to have a break from swimming, but plan to return you will need to keep paying this plan. By cancelling the plan, you are expressing to us that you no longer wish to have your time-slot and allow us to offer it to other students.



How can I reserve a swimming lesson?

Private & Semi Private lessons can be made online through the booking portal. If you want a semi private lesson with a friend, we ask you to book the time-slot online, then contact us with your friends details (students name, age DOB, parents/guardians name, email address) so we can add them to the portal. This way they will have their profile online. Private lesson students can secure their private lesson with a "Secure my Private lesson time-slot" fee. We will guarantee your private lesson time-slot every month to be available for you first. For group lessons, once you are signed into a group the student will be automatically added to every available date for the following month. Go to your online portal and you will see which dates lessons will be conduct as well as your total fee for that month. We ask you to inform us no less than a week before the new month, if you wish to resign from our group lessons and we will not add you to the following month. Please note, that your spot will become available online and may not be available if you decide to rejoin, although we will do our utmost to add you to an alternative time-slot.

Generally the following month will be available online from the 28th of each month. Get in touch if you have a question!



Payment for your lessons

We ask for payment to be made before your lesson/s. This can be completed through your online portal. Sometimes your portal may not accept online payment, if this happens please get in touch and or you are welcome to make a bank transfer to;

Account Name: Anthony Schulz Learn to Swim the Aussie Way Account #: 83 1050 1054 1000 0097 2949 7116 If you have revolut and or Blik: +48 512 517 013 Thank you!



Private Lessons & Semi Private Lesson!

A private lesson means one student only. Ukiyo Swim School offers students semi private lessons that entails a maximum of two students. Semi private lessons are great for students who want a friend to swim with them. Siblings can swim together too, if parents prefer private lessons for their children. Private and Semi Private lesson rates, reflect our knowledge in swimming. Therefor, Ukiyo Swim School recommends group lessons if your budget can not afford our private & semi private rates.



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