You can request a permanent weekly time slot by sending a written request to our email address (enquiry@ukiyoswimschool.com.pl)((enquiry@ukiyoswimschool.com.pl) simply forward the day and time slot or by texting/whatsapp directly with your specific request directly with our instructor. Once confirmed, your fixed time slot will be reserved for you each week.

Punch passes must be used through your Client Portal and student account. Follow these steps: 1. Log in to your account. 2. Go to the Account section. 3. Scroll down to Passes. 4. Click on Passes, then select Active. 5. Select the Punch Pass you would like to use. 6. Choose your preferred day and time slot. 7. Click Punch In to confirm your booking. If you don’t see available classes or need help, contact us and we’ll walk you through it.

Single lessons are available through the ProShop in the Client Portal. Look for the Punch Passes section and choose the option that fits your needs (e.g., 1, 4, or 5 lessons). Once purchased, the passes will appear in your account as tokens.

Refunds are only available to Polish bank accounts and are subject to a case-by-case review. Credit card refunds may incur a transfer fee.

If an instructor must cancel a lesson, we will notify you as soon as possible and provide options for rescheduling or a credit toward future lessons.

All lesson fees include entry to Wodny Park. For full details of our fees, please visit: https://www.ukiyoswimschool.com.pl/attendancefees (https://www.ukiyoswimschool.com.pl/attendancefees)