If your child is unwell, we completely understand—health comes first. Private and Semi-Private Lessons: You may notify us up to 2 hours before the lesson to request a makeup token. This allows you to reschedule for another available time, though the new lesson cannot be booked in your permanent weekly slot. Group Lessons: Due to the way our instructors plan monthly progressions and group activities, we are unable to offer makeup tokens or reschedules for missed group lessons. Each class is carefully structured to support the group’s development, and frequent changes can disrupt the learning experience for all students. We appreciate your understanding and commitment to your child’s group. If a student misses multiple lessons due to illness, we may ask for a doctor's certificate before approving future postponement requests or fee transfers.

Private & Semi-Private Lesson Policy (No Cancellations) We understand that life can be unpredictable. To support a smooth, respectful experience for all families and instructors, Private and Semi-Private lessons follow this structure: We do not offer cancellations for Private or Semi-Private lessons. You’re welcome to reschedule if you notify us at least 48 hours in advance. The new lesson must be booked on a different day/time than your regular weekly slot. If your child is sick, please notify us at least 2 hours before the lesson. In this case, we will issue a makeup token, which can be used to rebook on a different day. Lessons scheduled with a makeup token cannot be rescheduled again. If missed, the lesson is considered as taken. We operate on a month-to-month schedule, giving families the opportunity to plan ahead. If you inform us of any personal events or travel before the new month begins, we’re happy to accommodate those into your monthly plan. For unexpected personal matters informed to us after the 48-hour reschedule window, we kindly ask for your understanding that we cannot offer reschedules. This helps us protect instructor time and maintain a consistent, fair schedule for everyone. Thank you for working with us to provide a positive, well-organized swim experience for all.

Students should bring appropriate swimwear, a towel, goggles, flip flops to wear past reception.

Group lessons typically consist of multiple students of similar skill levels, allowing for interactive learning and social engagement. Each session focuses on skill development, safety, and fun.

We offer two group lesson formats based on swim level and pool location: 30-minute lessons are held in the recreational pool for non-swimmers and beginners, and in the 25m section of the Olympic pool for students in our Duck level and above who are developing stroke technique. 45-minute lessons take place in the 50m Olympic pool and are reserved for advanced students who can swim 50 to 100 meters in at least three strokes.

To ensure personalized attention, we limit each group lesson to a specific number of students. This may vary based on the skill level and age of participants. Go to Courses & Fees for specific numbers for our group lessons.

Students are allowed up to 3 cancellations per month. Cancellations must be made at least 4 hours before the lesson to receive credit, which can be applied to the next month’s payment.

We currently do not offer rescheduling for group lessons. Our group lesson policy follows a no cancellation, no rescheduling agreement to ensure consistency and maintain class structure for all students. We recommend booking only if you're confident you can attend regularly.

As our program grows and new instructors join our team, we aim to provide a substitute instructor whenever possible so your child’s progress continues uninterrupted. In the unlikely event that a substitute is not available, the class will be cancelled, and a credit will be added to your portal automatically.

Students should bring appropriate swimwear, a towel, goggles, flip flops to wear past reception.

We follow EU consumer protection laws, along with our internal booking policy: You are entitled to a full refund within 14 days of purchase, provided no lesson has been secured or attended. Once a lesson is booked, attended, or the month begins (typically on the 1st), all dates are considered secured and non-refundable. By securing lessons to begin within the 14-day window or continuing with lessons after the 1st of the month, you waive your right to cancel and request a refund. Please contact us before the 1st of each month if you need to make any changes to your plan.

You can reach us at: Email: enquiry@ukiyoswimschool.com.pl Phone: +48 512 517 013 (Anthony Founder), +48 509 981 032 (Filip), +353 86 151 0155 (Lauren) WhatsApp: For urgent matters.

(Note: The details below apply mainly to Private and Semi-Private lessons. Group lessons follow a strict no cancellation policy under both plans.) We offer two payment options to suit different family needs: Fixed Monthly Plan Ideal for families who want a consistent weekly time slot and are committed to regular attendance. Secures your spot at the same day and time each week. Lower lesson fee compared to Pay-As-You-Go. Payment is made upfront for all dates in the month. No cancellations, but reschedules are allowed with 48+ hours’ notice to a different day/time. Best for steady progress with the same instructor. Pay-As-You-Go Designed for families who need week-to-week flexibility. Book lessons individually based on availability. Higher lesson fee, as your slot is not reserved. Payment is required at the time of booking. You may reschedule with 48+ hours’ notice, but no refunds or credits are given after the deadline. We’re here to help you choose the option that best suits your child’s needs and your family’s schedule.